Account Management
Conference Tracker - How do I create questions for my Default Session Evaluation survey?
1. From the Home page click on Feedback > Session Evaluation. 2. Click on Customize Default Survey 3. Each text field is a question. Change the questions to fit the conferences' needs. Remember that questions can only be answered based on a 1 to 5 ...
Conference Tracker - How do I get the link to share with my Exhibitors for them to register for my conference?
This link will only work if Enable Online Exhibitor Registration is activated in Basic Information. 1. From the Home page, click on Registration > Exhibitor Registration 2. Click on Share 3. Copy the link under Send the Link and share it with your ...
Conference Tracker - How do I get the link to share with my Attendees for them to register for my conference?
This link will only work if Enable Online Attendee Registration is activated in Basic Information. 1. From the Home page, click on Registration > Attendee Registration 2. Click on Share 3. Copy the link under Send the Link and share it with your ...
Conference Tracker - How do I add members to a Group?
1. From the Home page, click on Attendees > Groups. 2. Click on the name of the Group that attendees must be added to 3. Click on the Members button 4. Enter the name of the attendee that will be added. Click on their name from the drop down menu ...
Conference Tracker - How do I create a Group?
Groups give conference administrators the ability to organize all users within a Conference Tracker account. Administrators can then print or email badges, certificates, and transcripts based on Group. 1. On the left-hand Navigation Menu, click ...
Conference Tracker: How do I enable the Online Attendee Registration form?
Online Attendee Registration enables attendees to sign up and pay for the conference online through Conference Tracker. 1. On the left-hand Navigation Menu, click on Pre-Conference -> Setup. 2. Scroll down towards the bottom and you will see an ...
Conference Tracker: How do I fix "Invalid" logs?
Invalid attendance logs are logs that have either multiple consecutive In Times or Out Times. This can occur either due to software error or human error. 1. On the left-hand Navigation Menu, click on Attendance -> Manage Attendance. 2. Under ...
Conference Tracker: How do I fix "Stayed Less Than Required" logs?
Less Than Required logs are attendance logs that don't meet the Required Presence Percentage set for a certain session. Most of the time, this occurs because the attendee signed in too late or left too early. It's also possible that the Presenter may ...
Conference Tracker: How do I fix "Not Signed-Out" logs?
Not Signed-Out Logs are attendance logs that have an In Time but they do not have an Out Time. If there are multiple In and Out Times, then there are more In Times than there are Out Times. 1. On the left-hand Navigation Menu, click on Attendance -> ...
Conference Tracker: How do I fix "Not Signed-in" logs?
Not Signed-in Logs are attendance logs that have an Out Time but they do not have an In Time. If there are multiple In and Out Times, then there are more Out Times than there are In Times. 1. On the left-hand Navigation Menu, click on Attendance -> ...
Conference Tracker: How do I manually create an Attendance Log?
In the event that an attendee was not able to be scanned during the conference and a record of their attendance needs to be created, then an Attendance Log must be made for them. An attendee must have a Valid Attendance Log to receive credit for a ...
Conference Tracker: How do I create Map Markers?
You can only place Map Markers if your map was uploaded as an image file type (.JPG, .PNG, etc.). You will not be able to place markers on a .PDF or .DOC file. Map Markers are a great way to notify your attendees about specific areas of the venue. ...
Conference Tracker: How do I upload Maps?
Maps will only be visible to attendees using the Attendee App. Maps are an effective and convenient way for your attendees to navigate the venue. To upload a map: 1. On the left hand Navigation Menu, click on Pre-Conference > Maps. 2. Click on the ...
Conference Tracker: How do I manually create Exhibitors?
Exhibitor profiles are created automatically once an exhibitor’s online registration is accepted or when the Company field is completed in an Exhibitor Administrator/Representative user profile. If you need to create an exhibitor manually, follow the ...
Conference Tracker: How do I create sponsorship levels?
Conference Tracker allows you to group the companies in your event into different Sponsorship Levels. When creating the sponsorship levels, you can change the hierarchy and their level of importance. To create Sponsorship Levels, start with: 1. On ...
How do I save a CSV file with UTF-8 format?
To avoid the system from creating random characters please follow these instructions: Here is a great guide for doing this in Notepad (Included on all Windows OS): Once the file is saved as a comma delimited csv. Right-click the csv file and select ...
How do I troubleshoot the Badge Designer in Conference Tracker when it will not let me resize the objects?
This issue is rather common due to the vast amount of choices you have available in Internet browsers and add-ons nowadays. Engineerica recommends using Mozilla Firefox and/or Google Chrome for your best results when managing your Conference Tracker ...
How do I send an Attendance Summary Report to my Conference Attendees using Conference Tracker?
In addition to the ability to broadcast attendance certificates to your attendees, you can also broadcast a general attendance report. Here is how: On the left-hand Navigation Menu, click on Communications -> Email Broadcast. Select "All Attendees" ...
How can I monitor attendance "at-a-glance" in "real-time" using Conference Tracker?
Conference Tracker makes it easy for you to monitor attendance at your conference! Once your account has been set-up, login to Conference Tracker with your account login information and you will see statistics showing live updates of your conference ...
How can I send a Badge Preview to my Attendees for approval in Conference Tracker?
You can send a preview of the conference badge to attendees so they can verify their information before the conference. Here is how: Create your badge in Conference Tracker using the Badge Design screen. If you want to prevent users from printing the ...
How do I print Badges in Conference Tracker Properly?
Conference Tracker can simplify your badge printing process. The software allows you to design your badge with dynamically filled fields, text, and graphics. When ready, just click a button and the software will generate badges for all your ...
How do I download the Conference Tracker, Conference Attendee, or Conference Leads app on my mobile device?
Our Conference Tracker, Conference Attendee and Conference Leads apps are offered to Android and Apple mobile device users. For iOS users (iOS version 10.0 or higher required): Open the Apple App Store on your iPhone, iPad or iPod Touch. Search for ...
Conference Tracker: How do I design badges?
Create custom badges for Attendees, Presenters, and Exhibitors using Conference Tracker’s built-in badge designer. Our badge designer is highly customizable—you can design both the front and back, include each attendee’s QR code, choose from prebuilt ...