Administrator
Accudemia: How do I give tutors the permission to take students from the waiting line and send them to other tutors?
Introduction Tutors in Accudemia can be given the ability to circumvent the virtual waiting lines by administrators. Normally, when a student signs in to a Center to receive tutoring, they choose a specific tutor to wait in a virtual line for. If ...
Accudemia: How can I edit Center Services so that they're online instead of face-to-face?
Introduction Center services in Accudemia default to a "Face-to-Face" when created. However, administrators can edit them to be "Online" so that they will provide a meeting link for students. This article will explain how to switch a service from ...
Accudemia: How do I troubleshoot ADX?
Introduction ADX (Accudemia Data Exchange) is used to import and export data in Accudemia. There are times when it may stop working and this could be due to it not downloading correctly, necessary files not being installed on the computer, or the ...
Accudemia: How do I send automatically generated work hour reports to tutors?
Introduction Automatically generated reports are a feature Accudemia offers to administrators. These can be created and sent to different groups of users on the college's account, like students, instructors, tutors, or more specific users. This ...
Accudemia: How do I update a Referral Template to automatically assign referrals to a specific staff member or person?
Introduction Referrals in Accudemia can be automatically sent to other staff members by adding them to a "Follow up" list. This article will explain how to update a referral template to automatically assign a new referral to a staff member or person ...
Accudemia: How do I prevent walk-ins while allowing appointments?
Introduction In Accudemia, attendance tracking for walk-ins and appointments are core concepts, by default you can prevent appointments in Administration -> Control Panel -> Appointments and using the option "Disable appointments scheduling". This ...
Accudemia: How do I show/hide a student's profile picture when they use a Sign-in Station/Kiosk?
Introduction Accudemia allows administrators to enable/disable the option to show a student's picture when they log in to a Sign-in Station/Kiosk. This provides an easy way to quickly identify that the student is who they say they are. This article ...
Accudemia: How do I update my account's meeting link as a tutor?
Introduction Accudemia allows tutors to change the meeting links on their profiles as long as administrators have given them the permission to do so. This article will explain how to do so in a few easy steps. Note: If the Connect Link text box ...
Accudemia: How do I give tutors the permission to invite students in from virtual waiting lines?
Introduction By default, tutors don't start with the permission to pull students out of the waiting line. This article will explain how to give all tutors the ability to do this. Waiting lines need to be enabled at the Center for this permission to ...
Accudemia: How do I enable Zoom Integration?
PURPOSE This article is to help explain the steps an Accudemia account administrator will take to allow their users such as staff, tutors, or advisors to easily use Zoom for Accudemia's virtual appointments and virtual walk-ins. STEP-BY-STEP 1. ...
Accudemia: How do I fix Internet Explorer so that I can download ADX?
Introduction When Internet Explorer Enhanced Security Configuration is enabled, it can create problems in downloading and installing ADX. If this is the case, follow these steps to disable Internet Explorer's Enhanced Security Configuration. ...
Accudemia: How do I bypass SSO to log in directly?
Introduction Accudemia can be set up to utilize a Single-Sign-On (SSO) system using Security Authentication Markup Language (SAML). This is a tool that allows users to only require one set of login information across an entire system. SSO will ...
Accudemia: How do I check malfunctioning ADX Imports?
Introduction Accudemia can import data using the ADX (Accudemia Data Exchange) tool. On occasion, there can be errors with imports, and the first thing to do in these situations is to find out what went wrong. This article will explain how to look up ...
Accudemia: How do I integrate Google Meet?
Introduction Accudemia allows for the use of meeting links to conference programs, like Zoom and Google Meet. However, Google Meet doesn't use a static URL for their meetings, meaning a new URL has to be made for every meeting. This is done through ...
Accudemia: How do I check whether Center Admins have the permissions they need to promote others?
Introduction The "College Admin" in Accudemia is the top administrative role. Users with this role have every permission (45 of 45) and can edit any other user in Accudemia. Sometimes, these users may wish to allow lower-level admins (like Center ...
Accudemia: How do I troubleshoot my scheduled imports/exports?
Introduction This article was created to help discover why a scheduled or automated import/export stopped working in Accudemia. Usually, the error is related to a permission or configuration. For example, sometimes network policies are changed and ...
Accudemia: How do I pull a non-anonymous survey report?
As you may have realized by now, in Accudemia the Survey Reports are anonymous, but we do have a way of figuring out this information by pulling a specific report. And here are the steps on how to pull that information: Login to your Accudemia ...
Accudemia: How do I create an online sign-in station?
Introduction In Accudemia, administrators can create remote sign-in stations/online kiosks that students can use from their own computers, tablets, and phones to receive online assistance. This article explains how an administrator can create a URL ...
Accudemia: How do I find my missing appointment?
Introduction Accudemia will keep track of appointments whether they've been rescheduled to another time, or canceled. However, if not receiving automatic notifications whenever an appointment is changed, it may appear as if the appointment has ...
Accudemia: How do I allow users to change their own online meeting link?
Introduction Administrators in Accudemia can give users the ability to change the connect links on their profiles. This is typically used for tutors, and it's suggested to allow this permission if the college utilizes a virtual conference system that ...
Accudemia: How do I troubleshoot appointments to find out why students can't meet with their tutors?
Introduction Managing appointments is a major functionality in Accudemia, but sometimes the system will refuse to allow specific students to create meetings with specific tutors. This is usually due to restrictions, rules, and associations that have ...
Accudemia: How do I fix the "The waiting line seems to be stuck" error?
Introduction In Accudemia, the waiting line feature (when enabled) is a virtual queue that students wait in until they're selected by a tutor. This stops tutoring sessions from being interrupted every time a student clicks on a tutor's meeting link ...
Accudemia: How do I update a tutor account's meeting link as an administrator?
Introduction Accudemia allows administrators to manually replace the meeting links in their tutors' profiles. These meeting links are the Zoom/Google Meet/etc. URLs that students use to speak with them in meetings. This article will explain how to ...
Accudemia: How do I enable online meeting links for tutor appointments?
INTRODUCTION This is a new feature that we've added to Accudemia to help with managing the tracking of online sessions in Accudemia. By following this guide you will be able to: Enable a custom meeting link for your Tutors. Assign Tutors a meeting ...
Accudemia: How do I restrict the number of times a student can reschedule an appointment?
Introduction Administrators can set a limit to how many times an appointment can be rescheduled in Accudemia. This is typically a good limit to set, as there will be times when students need to reschedule appointments, but this restriction will stop ...
Accudemia: How do I give tutors the permission to edit appointments and set students as "Show" or "No Show?"
Introduction In Accudemia, users have different security roles so that they only have access to the modules and features they need. There are four security roles: Students, Tutors, Instructors, and System Users. Tutors don't start with the ability to ...
Accudemia: How do I set appointment availability?
Introduction The appointments module is one of the most important in Accudemia. With it, administrators can: How long an appointment can last. What times of the day they can begin. What time they finish for the day. This article will explain how to ...
Accudemia: How do I send messages to several people at the same time?
Introduction Accudemia has an in-built messaging system where users can send messages to one or more other users. This article will explain how to send messages to multiple people, as well as groups and classes, using this system. For additional ...
Accudemia: How do I use the Accudemia Data Exchange (ADX)?
Introduction Accudemia comes with a tool called Accudemia Data Exchange (ADX). This tool imports information from CSV files into Accudemia so that widespread changes can be made faster. For example, rather than enrolling each student individually in ...
Accudemia: How do I export data into CSV files to use with the Accudemia Data Exchange (ADX)?
Introduction The Accudemia Data Exchange (ADX) requires CSV files to perform its tasks. ADX is a great tool that can make several changes across the college's Accudemia account at once. Converting data from Accudemia into a CSV file is quick, easy, ...
Accudemia: How do I customize the sign-in station "welcome text" or add/remove the "card swipe" options?
Introduction The card swipe is a feature that can be turned on or off in Accudemia for Sign-in Stations. This article will explain how to do this in a few easy steps. Step-by-Step 1. Navigate to the Administration > Control Panel on the home screen. ...
Accudemia: How do I display "All Tutors" or "Only Available Tutors" to students in the Waiting line or Intake System?
Introduction Accudemia allows administrators to choose how tutors are visible to students that sign into a sign-in station. This can range from showing them every tutor in the college's account to only the ones signed in at the center. This article ...
Accudemia: How do I restrict a System User to a specific Location?
Introduction By default, System Users are given access to the entire college in Accudemia, but administrators can restrict them to specific Centers, classrooms, or location groups. This means that their System User permissions will only work in those ...
Accudemia: How do I deactivate or edit the name of a service?
Introduction Accudemia allows administrators to easily edit the names of offered services, as well as temporarily or permanently toggling them off. This article explains how to edit a service name, and deactivate them. Step-by-Step The following ...
Accudemia: How do I use the Schedule Report feature?
Introduction Accudemia allows for the easy implementation of automated reports. Specific users or entire groups can be selected to receive specific reports on a daily, weekly, or monthly basis. This article will explain how to select these users and ...
Accudemia: How do I open/close my college's operating times for weekends and holidays?
Introduction Accudemia allows administrators to set offtimes which are time slots where centers and services are considered closed. Students can't schedule appointments on these offtimes, nor can admins set staff to be available for appointments or ...
Accudemia: How do I set all students as inactive at the same time?
Introduction Using Accudemia's Data Exchange tool (ADX), administrators can speed up the process of marking all students as inactive. Normally, administrators would have to mark all students on an individual basis, but ADX allows them to mark all ...
Accudemia: How do I add/remove services to centers?
Introduction Accudemia allows administrators to customize the types of services that centers offer, like "Face-to-face tutoring", "Virtual Tutoring", "Study Hall", etc.. This article explains how to add or disable services assigned to a center. NOTE: ...
Accudemia: How do I enable SAML SSO (Single Sign-On) for my account?
Introduction This article will show you how you can authenticate users using the SAML protocols for SSO (Single Sign-On). It simplifies password management, increases security, and allows students to log into Accudemia from a unique college portal, ...
Accudemia: How do I enable automatic email notifications for appointments?
Introduction Accudemia has an option to send users an email notification whenever an appointment is created, modified, or canceled. This article will go through the simple steps to enabling this feature, but for more information on how to create a ...
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