AccuSQL: Why are my students and tutors not receiving email confirmations when setting up an appointment in Web Gateway?
The main reason this is not occurring is probably that the Email Settings have not been configured on Web Gateway. This is a separate process then what you may have setup in the AccuSQL application itself but can be copied from the Communication > Setup section of AccuSQL.
Setting the Web Gateway Email Server
- Start by navigating in file explorer on the Web Server hosting Web Gateway to find the folder where Web Gateway MVC is installed (the default installation path is C:\WebGatewayMVC).
- In that file path open the ClientBin folder and then run GetEmailSettings.exe utility to setup the email server connection information that will be used to email appointment confirmations to students and/or tutors when appointments are scheduled (or cancelled) using Web Gateway MVC.
- Complete the SMTP Host name, Port number being used, a username and password. And enable SSL if applicable.
- After you have entered the appropriate information, click Save button to save your settings.
- You can then click the X in the top-right to exit out of the utility.
- Finally to test the setting you will need to schedule an appointment with a Student and Tutor that you can access their email inboxes to see if they receive mail when creating an appointment.
Further Troubleshooting Emails not Sending
There could also be other reasons related to the web server as to why it may not be sending the emails that you may need to explore with your ITS team such as:
- The email authentication failed. If you’re using an SMTP authentication like SSL, check again your username and password.
- There’s a port problem. SMTP normally uses port 25, but it may happen to be blocked by your ISP: try switch to port 587 (or port 465 if you’re connecting via SSL).
- The SMTP settings are mistaken. Maybe you configured your mail client with a wrong outgoing server name: have a look at a list of SMTP and POP providers to double check it, or contact the provider.
- Firewall or antivirus issues. Make sure that you have an exception rule for your SMTP service in your firewall, proxy service or antivirus settings.
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