Conference Tracker - How do I track email delivery status?

Conference Tracker - How do I track email delivery status?

Introduction

Whenever you send certificates, badges, or CEU reports by email, Conference Tracker records a log of the event. To view these logs, go to the Email Delivery section. This helps you confirm whether your email was successfully sent and track its status.

Step-By-Step

1 - Go to Advanced Options > Email Delivery Logs




2 - Filter data to view Specific Logs

In this screen, you will be able to view logs of any Email Broadcasts you have sent through Conference Tracker. It will show the time and date of the email sent, the recipient, the type, and the subject of the email.
You are able to filter the logs using these options:
    • User / Email: Search for an email sent to a specific user or email address in this text field.
    • Type: Select the type of email you want to be displayed here. Using the drop-down menu, you can select from: Any type, General, Contact Information, Badge, Invoice, Certificate, CEU Report, or Broadcast.
    • From: Display logs starting from a date specified here.
    • To: Display logs ending at a date specified here.
All filters can be combined as needed:


3 - How to interpret the logs

For each row in the log, you can see basic information about the communication, such as date and time, recipient address, and status. Entries showing “User is not available” indicate that the email could not be delivered, while entries showing the user’s actual name indicate successful delivery.



CONCLUSION

By following these steps you can accurately view what emails have been sent out by the Conference Tracker system.

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