Accudemia: How do I create a support ticket or find additional information about settings and features?

Accudemia: How do I create a support ticket or find additional information about settings and features?

Introduction

There are multiple ways to find additional information on Accudemia's features and settings, including a manual, blog, webinars, and an extensive list of Knowledge Base Articles. Technical Contact(s) have the additional benefit of being able to contact the Accudemia support team directly if the answer to a problem can't be found through other means. This article will explain how to find these resources, as well as how to write a support ticket.

Step-by-Step

Option 1 - Online Resources

1. Navigate to Engineerica's website.

2. Select Support in the Accudemia Navigation menu.



3. Choose a link from the lists under the roles like "Administrator" or "Student."



Option 2 - Search Help

1.  Click Help in the top right corner of Accudemia's home page.






2. Type in a question to search the Knowledge Base.


Option 3 - Create a Support Ticket

NOTE: This option is only available for the college's designated technical contact(s).

1. From Accudemia's home page, click Help in the top right corner.



2. Click Create Support Ticket.



3. Type in the question, provide a description of the problem, then click Continue.


NOTE: Be as descriptive as possible to help the support representative solve the issue in a timely manner. If possible, provide screenshots as well.

4. Optionally, include context information or authorize the support team member helping to access the data on the account.



5. Click Create Ticket and a support representative will be in contact shortly.