Accudemia: How do I troubleshoot appointments to find out why students can't meet with their tutors?
Introduction
Managing appointments is a major functionality in Accudemia, but sometimes the system will refuse to allow specific students to create meetings with specific tutors. This is usually due to restrictions, rules, and associations that have been set by administrators. This article will run through a checklist of settings to find the reason why a student isn't able to connect with a tutor.
Step-by-Step
Check the tutor
1. Navigate to Administration > User Accounts on the navigation menu at the top of the home page.
2. Ensure that the tutor's status is set to Active.
3. Navigate to Center Attendance > Tutor Schedule on the home page and see whether the tutor's schedule is open at the time of the appointment.
4. Use the filters to search for the tutor.
5. Check the Scheduled blocks to see whether the tutor is available or not.
6. Navigate to Center Attendance > Tutor Schedule and check whether the maximum number of attendees is set.
If the max number of attendees is being reached, additional students won't be able to join. For example, if the maximum number of attendees was set to 1 and a student meets with their tutor, no one else can gain entry. Additionally, check which Courses/Services have been made available for that specific block in the schedule. It could be that tutors aren't able to offer certain services when the students are requesting them.
7. Finally, navigate to Center Attendance > Daily Viewer and check how many appointments have been set for that block.
If the
maximum number of users per block was set to 1, and that limit was
reached, then other students applying for that time slot would be
blocked from doing so.
If the tutor is using Office 365
The tutor could have scheduled events on their Office 365 account that are interfering with their availability in Accudemia. To fix this:
1. Navigate to the tutor's account name > Connect to O365.
2. Click the View Synced Events button.
3. Check if there are any conflicting events set on the same day and time that the student wishes to meet with the tutor.
For Students
1. Navigate to Administration > User Accounts at the top of the home page.
2. Ensure that the student's status is set to Active.
3. Navigate to Administration > User Accounts.
4. Search for the student, then click the Enrollment tab.
5. Ensure that the student is enrolled in the same courses that the tutor is assigned to.
6. Navigate to Administration > Control Panel > Appointments and scroll down to check whether the student has met the cap for appointments under "Maximum Number per Week."
7. Check whether the "No-show" count limit has been exceeded under "No-show restrictions."
NOTE: This will be right below "Maximum Number per Week" in Appointments.8. Navigate to Administration > Restriction > Student - Tutor Association and search for the student.
NOTE: The last thing to do is check
whether the student has any restrictions preventing their appointment
from happening. If they don't have any restrictions, double-check that
the Restrictions button on the top-right of the screen is set to "Disable Restrictions"
in red text. Otherwise, it will apply all general restrictions set by
admins to this student, and that may accidentally cause the student to
be blocked from setting appointments.Related Articles
Accudemia: How to troubleshoot appointments issues?
Introduction The module for configuring and creating appointments is a major feature in Accudemia, in this article we review some issues that can arise and their solutions. Step-By-Step 1 - Check the Tutor's General Availability This is the most ...Accudemia: How do I assign students to a specific tutor for appointments?
Introduction Accudemia gives administrators the ability to assign groups of students to a specific tutor. This means that when these students need help with a subject, they'll only have access to the specific tutor they were assigned to. This is ...Accudemia-How do I provide extended time appointments for some students?
INTRO In Accudemia, usually, there is a set schedule during the today to create appointments, however, there might be some occasions we need to provide extended hours appointments to some students, in this article we describe a possible solution for ...Accudemia: How do I link students to a specific tutor using ADX?
Introduction In Accudemia, administrators can link tutors and students together in a Center. Once linked, students can only create appointments with the tutor they were assigned to in that Center. This can either be done through Accudemia by ...Accudemia: How do I schedule an appointment online to meet with a Tutor on campus?
Introduction Accudemia offers the ability to schedule appointments online to meet with tutors in person. This article will explain the simple steps to doing so. Step-by-Step 1. Log into Accudemia. The school should provide its own Accudemia link. It ...