Accudemia: How do I relaunch virtual session I'm locked out of?

Accudemia: How do I relaunch virtual session I'm locked out of?

Introduction

Virtual sessions in Accudemia might disconnect for a few reasons:
  1. The student closed the window or tab by mistake when connecting to the meeting.
  2. The Single Sign-on authentication that most students would use might disconnect them due to a timeout limitation.
  3. The user clicked on an invalid link and cannot get to the meeting using the original link anymore. (They will receive a prompt informing them that they're too late to join the session).
This article will explain how to regain access to a disconnected session, and link to another article for more information on how to disable pop-up blockers.

For more detailed information on how to set up virtual sign-in links, click the following link.


Step-By-Step

What to do if the session is disconnected

1. Log out and log back in to Accudemia.

2. Find the link to the session and click it.

3. Click the Relaunch Session button to return to the virtual meeting.



A pop-up blocker is stopping the virtual session from launching

If there's a pop-up blocker stopping the virtual session from launching, click the following link for a step-by-step explanation on how to disable pop-up blockers for Google Chrome, Mozilla Firefox, and Apple Safari.