AccuClass: How can I fix the syncing issue with the AccuClass app?

AccuClass: How can I fix the syncing issue with the AccuClass app?

Intro

In this article we'll show you steps that you can perform in order to attempt to get the AccuClass app to sync.

Your Available Options:

Kill the AccuClass App and Reopen

  1. Tap the home button or swipe up from the bottom on the Apple device to exit the app.

  2. Double-tap the home button or swipe up slowly from the bottom on the Apple device now to get this screen (this process varies depending on generation).

  3. Swipe the screenshot of the AccuClass app upward to completely close the app.

Log out and Log in again

  1. Tap the menu (3 lines) icon and then log out.

  2. Tap on the AccuClass icon to open it again.

  3. When prompted login using your email and password.

Power-cycling the Device

  1. Hold down the power button at the top right of the iPod touch and the home button at the center front of the device.

  2. Continue holding them even after the slider to turn off the touch appears. Do not let go at this point.

  3. A few seconds after this, the screen will flash and go black. At this point, the touch has been rebooted.

  4. Hold down the power button at the top right until the screen lights up again and the Apple logo appears.

  5. Release the button and let the iPod touch finish booting up and you’ll be ready to rock again.

Try Using a Different Wi-fi Connection

  1. Ensure the Apple device is in range of your Wi-Fi router (access point). This is typically at best at a max of 30-50 meters from the Wi-Fi Router.

  2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.

  3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.

  4. Restart your iOS device.

  5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.

  6. Tap the info button and Forget this Network.

  7. Try to connect to your desired Wi-Fi network. Reenter your Wi-Fi password again if your network requires one.

  8. Turn your Wi-Fi router off and on. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.

  9. Update your device to the latest version of the software.

  10. Update your Wi-Fi router to the latest firmware. For AirPort Base Stations, install updates using the AirPort Utility.

    More information can be found here: If your iPhone or iPad won't connect to a Wi-Fi network

Uninstalling and Re-installing the AccuClass App

WARNING!  Performing this step may lose any swipes collected or statuses updated manually. Please make note of any logs recorded recently.
  1. Tap and hold the AccuClass app icon from the home screen on the Apple device.

  2. Notice that the icons begin to wiggle and now tap the (X) symbol on the top left of the icon.

  3. Once you tap delete on the next message the AccuClass app will uninstall from the Apple device.

  4. Tap the App Store icon and search for AccuClass App.

  5. Now tap the cloud icon in the top right of the search results.

  6. Finally, let the app install, tap OPEN when it is ready, and log into the app with your AccuClass login credentials.

Contact AccuClass Support

AccuClass Support is available at accuclass@engineerica.com when you have tried everything and have any remaining issues.

    • Related Articles

    • Accudemia: How to troubleshoot appointments issues?

      Introduction The module for configuring and creating appointments is a major feature in Accudemia, in this article we review some issues that can arise and their solutions. Step-By-Step 1 - Check the Tutor's General Availability This is the most ...

    • AccuClass Student: What should I do if I cannot login?

      If you can't sign in to your AccuClass Student Account, please contact your instructor/admin and notify them that you have not been able to sign into AccuClass. If this is your first time logging in: Your instructor should then email you your Email ...

    • Accudemia: How do I troubleshoot my scheduled imports/exports?

      Introduction This article was created to help discover why a scheduled or automated import/export stopped working in Accudemia. Usually, the error is related to a permission or configuration. For example, sometimes network policies are changed and ...

    • How can I add Students in AccuClass?

      Doing it manually: To input your Students you must go to the Students and Enrollment section under Students of the main menu. Once there click Create New and fill in the following info about your student: Unique ID (Required) First Name (Required) ...

    • AccuClass Instructor: How do I sign students in using the AccuClass app?

      To sign students in/out using the AccuClass App you must first install the AccuClass app on your Android/IOS device. Documentation on how to install the AccuClass app can be found Here. Students can be signed in by instructors using the AccuClass app ...